Processing Times FAQs
ETA Entry Online is a private, independent third-party service that helps travellers prepare and submit their Canada Electronic Travel Authorization (eTA) application. We are not the Government of Canada, IRCC, or any government agency, and we do not make eTA approval decisions — all decisions are made solely by the Government of Canada. You can also apply directly on the official Government of Canada website (canada.ca).
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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your eTA.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Canada eTA — Frequently Asked Questions

Frequently Asked Questions About Canada eTA

Find Answers to Your Canada eTA Questions

Planning a trip to Canada can involve several questions about travel documents, application requirements, processing times, and the information you need to prepare. Our Canada eTA Frequently Asked Questions page provides clear answers to common queries to help you understand the application process.

Whether you are preparing to apply, have already submitted your information, or need assistance with an existing order, these answers can help you understand the next steps.

▸ Service Notice

Our website provides a private application assistance service. The support available depends on the service you select and the information associated with your order.

General Questions About Canada eTA

Application Requirements and Documents

Processing and Application Updates

Corrections and Changes

Cancellation and Refund Questions

Questions About Our Assistance Service

Still Have Questions About Canada eTA?

Every application and travel situation can be different. Reviewing the requirements carefully, preparing accurate information, and keeping your confirmation messages organised can help you manage the process more confidently.

If you cannot find the answer you need, our support team can assist with questions about services purchased through our website. Explain your concern clearly so that we can identify the appropriate next step within our support scope.

▸ Further Enquiries

Need further assistance? Contact our team for help with your Canada eTA enquiry.

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Ref: CA-ETA-FAQ-2026