Processing Times FAQs
ETA Entry Online is a private, independent third-party service that helps travellers prepare and submit their Canada Electronic Travel Authorization (eTA) application. We are not the Government of Canada, IRCC, or any government agency, and we do not make eTA approval decisions — all decisions are made solely by the Government of Canada. You can also apply directly on the official Government of Canada website (canada.ca).
Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your eTA.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Customer Support — Contact Us

Contact Our Support Team

Have a question about our Canada eTA application assistance service, a submitted service request, or a technical issue on our website? Send us a message and our team will aim to help you understand the next steps.

Contact Information

Support Availability

Support requests can be submitted 24/7 through this contact form. Response times may vary depending on the nature and volume of enquiries.

What to Include

Please include your order or service reference number where available, the email address used for your order, and a clear description of your question. Do not send passwords, full payment card details, or unnecessary sensitive personal information.

Our Address

Address:
Integrated Business Systems LLC
304 S. Jones Blvd #5041 Las Vegas, NV 89107
Email: help@etaentry-kr.com

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Ref: CA-ETA-CONTACT-2026