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ETA Entry Online is a private, independent third-party service that helps travellers prepare and submit their Canada Electronic Travel Authorization (eTA) application. We are not the Government of Canada, IRCC, or any government agency, and we do not make eTA approval decisions — all decisions are made solely by the Government of Canada. You can also apply directly on the official Government of Canada website (canada.ca).
Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your eTA.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Modify Your Canada eTA Application Details

Need to Correct Your Canada eTA Application?

Accurate information is an important part of the Canadian Electronic Travel Authorization (eTA) application process. Even a small mistake in your personal details or passport information can create confusion when preparing for your trip.

If you have noticed an error after submitting your application, it is important to understand which details need attention and what steps may be available in your situation.

Our Canada eTA application assistance service helps customers understand common application errors and seek support for submissions or orders handled through our website. Whether you have entered an incorrect name, noticed a passport detail that needs checking, or need help understanding your submitted information, we aim to make the next steps easier to understand.

Please note that the ability to correct information depends on the type of error and the stage of the application process. A submitted application cannot always be edited, and some errors may require a new application.

What Information Should You Check?

Before requesting assistance, carefully review the details you entered and compare them with your passport and other relevant documents.

  • 1.
    Full Name
    Your name should be entered according to the instructions provided on the application form and the information shown in your passport. Check the spelling of each name and ensure that the information has not been entered in the wrong field.
    If you notice a missing letter, an incorrect spelling, or another discrepancy, identify the exact error before contacting our support team.
  • 2.
    Passport Number
    The passport number is an important identifier associated with your travel document. Review each character carefully, including letters and numbers that may look similar.
    If an approved eTA contains an incorrect passport number, you will generally need to submit a new application with the correct passport details. Do not assume that a passport number can be changed on an existing authorization.
  • 3.
    Date of Birth
    Check that your date of birth matches your passport. An incorrect day, month, or year may cause a mismatch between your application information and your travel document.
    If you identify an error, keep a note of the incorrect entry and the correct information so that you can explain the issue clearly when requesting assistance.
  • 4.
    Passport Expiry Date
    Review the expiry date recorded in your application and compare it with your passport. Make sure the date has been entered in the format requested by the application form.
    If you have received a new passport since applying, you generally need a new eTA because the authorization is electronically linked to the passport used for the application.
  • 5.
    Email Address and Contact Information
    Your email address is important for receiving confirmation messages and application-related communications. Check that it is entered correctly and that you can access the account.
    If you need to correct an email address after submission, the available options depend on the application process involved. Contact our support team if the issue relates to an order placed through our service.

How to Request Assistance With an Application Correction

If you discover a mistake, follow these steps to help us understand your request.

  • Step 1:
    Identify the error. Review your confirmation and note the specific field that appears incorrect.
  • Step 2:
    Keep your reference number ready. Locate the order reference or confirmation associated with your purchase, if applicable.
  • Step 3:
    Explain the correction needed. Describe the issue clearly and indicate what information you believe should be corrected. Avoid sending unnecessary sensitive information.
  • Step 4:
    Contact our support team. Submit your enquiry through our Contact Us page so that we can review the details associated with your order.
  • Step 5:
    Review the available next steps. Our team will explain the assistance available within the scope of our service. The appropriate next step depends on the nature of the error and the stage of your application.

▸ Please Note

A request for assistance does not mean that an application has been changed. We will not represent a correction as completed unless the relevant action has genuinely been performed and confirmed.

Can You Modify a Canada eTA After Submission?

Not every application detail can be changed after submission. The available correction process depends on the information involved and whether the application has already been processed.

For example, correcting a contact email address may involve a different procedure from correcting a passport number on an approved authorization.

If you have entered incorrect information, do not submit multiple applications without first understanding the issue and the appropriate next step. Review your application records and seek guidance based on your specific circumstances.

Our service can help with questions about submissions and orders handled through our website. However, we cannot guarantee that an existing application can be amended, and we cannot change an external application record unless a valid process and the necessary access permit it.

What Happens If You Receive a New Passport?

A Canadian eTA is electronically associated with the passport used for the application. If your passport expires, is replaced, or you obtain a new passport, you generally need to apply for a new eTA before travelling by air to Canada.

Do not assume that an existing authorization automatically transfers to a new passport. Check your travel documents carefully before making travel arrangements.

If your situation involves a renewed or replaced passport, keep the relevant details available when seeking assistance so that you can explain your circumstances accurately.

Important Things to Remember Before Requesting a Correction

Before sending a request, keep the following points in mind:

  • •Check your personal information against your passport.
  • •Identify the exact field that contains the error.
  • •Keep your order reference and confirmation messages available.
  • •Avoid sharing passwords or full payment card details.
  • •Do not assume that every submitted application can be edited.
  • •Understand that an incorrect passport number on an approved eTA generally requires a new application.
  • •Review any additional instructions associated with your application.
  • •Allow time for your support request to be reviewed.

Taking these steps can help reduce confusion and make it easier to understand the options available for your situation.

How Our Canada eTA Assistance Service Can Help

We understand that discovering an error after submission can be stressful, especially when you are preparing for an upcoming trip. Our team aims to provide clear assistance for questions related to orders and application information handled through our website.

Depending on the service you purchased, we may be able to help you locate your order, review the information available in our records, explain the services included in your purchase, or guide you through the next steps within our support scope.

We do not guarantee that an application can be changed after submission, and our service does not control official application decisions.

If you need help understanding an error or identifying the appropriate next step, contact our support team with a brief explanation of your issue and your reference number, where available.

Need help correcting your application details? Contact our support team to discuss your request.

Frequently Asked Questions About Canada eTA Application Corrections

1. Can I modify my Canada eTA application after submission?

Not every submitted application can be edited. The available options depend on the information involved and the stage of the application. Some errors may require a new application.

2. What should I do if I entered the wrong passport number?

Review your application information carefully. If an approved eTA contains an incorrect passport number, you will generally need to apply for a new eTA using the correct passport details.

3. Can I correct a spelling mistake in my name?

The available correction process depends on the nature of the error and the application stage. Contact our support team if the submission was handled through our service.

4. Can I change my email address after submitting an application?

The available options depend on the application process. If your question relates to an order placed through our website, contact our team for assistance with your service records.

5. Do I need a new eTA if I receive a new passport?

Generally, yes. An eTA is linked electronically to the passport used to apply. A new passport generally requires a new eTA.

6. How do I request assistance with a correction?

Visit our Contact Us page and provide your order reference, registered email address, and a clear explanation of the issue.

7. Can your service guarantee that my application will be corrected?

No. We can only provide assistance within the scope of our service and cannot guarantee that an existing application can be amended.

8. Will I have to pay another fee if I need a new application?

A new application may involve another application fee. Any additional private service charge depends on the service selected. Review the applicable charges before making another payment.

9. Should I submit another application immediately after finding an error?

First, identify the error and understand the appropriate next step. An incorrect passport number on an approved eTA generally requires a new application, but other situations may have different options.

10. How long does a correction request take?

The response time depends on the nature of your enquiry and the support arrangements applicable to your order. We do not guarantee a specific correction timeframe or application outcome.

Request Assistance With Your Canada eTA Application

Correct application information helps you prepare for your journey with greater confidence. If you discover an error or have questions about information submitted through our service, our team is ready to help you understand the available options.

Keep your reference number available, explain your concern clearly, and contact our support team for assistance with your request.

Contact Us to Get Help With Your Application Details.

Contact Our Support TeamTrack Application Status

Ref: CA-ETA-AMEND-2026